Reference

Legal terms for your 62hot account

62hot Legal explains how account access, wallet records and policy requests work before you enter the lobby.

Account access rulesWallet record handlingPolicy contact pathIndonesia availability

How our Legal notice applies

62hot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice sets the rules for opening, using and closing an account, while also explaining how we handle records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We ask you to complete phone verification before account access and to keep your

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account details accurate. Access or eligibility depends on local law, so the available account route may differ by Indonesian region or change when applicable rules change. When you contact us about a policy question, include the account phone number and the relevant payment receipt or status
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reference, without sending a password or full wallet credentials. We may request extra details to confirm that the request comes from the account holder.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT POLICY HELP

Three ways to resolve Legal questions

A clear contact route helps when a Legal question concerns identity, wallet records or access.

RECORDS AND RIGHTS

How 62hot handles policy details

Legal care is practical: we explain what happens to account records, how access is checked and where a change request should go.

Account data

We use account details needed to identify your access request and connect it with the correct phone verification record.

Cookie choices

Cookies can support account continuity and policy-related settings when you move between pages.

Account security

Phone verification is part of our account access process, and policy requests are matched against account details before action.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can help us trace a payment-related Legal question.

Retention questions

If you want to ask how long a particular account, verification or payment record is retained, identify the record type…

Change requests

To request correction, access or another account-data change, contact support from your account and state the exact change sought.

Questions about 62hot Legal access

These Legal answers cover the questions we expect before an Indonesian account is opened or a policy request is sent. They explain the account step, the records that help us investigate and the route for asking about access, correction or closure. If your case involves a specific payment receipt, include its reference through the support path.

62hot Legal covers account access, phone verification, data handling, cookies, payment records, retention, account security and requests to change or close an account. It also explains that availability and eligibility depend on local law, so the applicable route can vary by region.

Yes. Account access and eligibility depend on local law. If you are in Indonesia, use the account support path for a region-specific question and tell us where the issue occurs. We will assess the request against the applicable rules rather than assume every route is available.

We usually need your account phone number, the policy issue and, when relevant, a DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt reference. Do not send a password, wallet PIN or full payment credentials when asking about Legal.

Open the support route from your account and state which detail is incorrect, what the correct detail should be and why the change is needed. We may ask for phone verification or another account check before applying a correction to protect the account holder.

Yes. Send a retention question through account support and identify whether it concerns phone verification, account activity, a cookie setting or a payment receipt. We will route the Legal request and explain the handling that applies to the record type.

Cookies may support account continuity and policy settings across pages. For a question about a specific cookie or preference, tell support which device and browser you used and describe the setting. We can then direct the request to the relevant Legal path.

Use the support path inside your account and request closure or access removal in clear terms. Include your account phone number, but not your password. We may verify the request first, then explain the applicable process where local law permits.

Legal terms for your 62hot account

Three ways to resolve Legal questions

How 62hot handles policy details

Account data

Cookie choices

Account security

Payment records

Retention questions

Change requests

Questions about 62hot Legal access

01 What does 62hot Legal cover?

02 Does Legal access depend on local law in Indonesia?

03 What data does 62hot need for a policy request?

04 How can I request a correction to account data?

05 Can I ask how long my records are retained?

06 How are cookies handled under the Legal policy?

07 Where do I ask about account closure or access removal?

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